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Contact Mellow

Last updated August 17, 2026

Need help with Mellow? Use the appropriate contact category below so we can understand your request and respond appropriately.

General Support

For general questions about Mellow, account access, features, rooms, Focus Points, or how the Service works, contact us through the support form below.

Please include enough detail for us to understand the issue.

Billing & Subscription Support

Use this category for questions involving:

  • Premium subscriptions
  • Monthly or annual billing
  • Subscription cancellations
  • Failed payments
  • Duplicate charges
  • Refund requests
  • Incorrect subscription status
  • Problems accessing Premium after payment

Before contacting us, you may wish to review the Billing & Refund Policy.

For billing requests, include:

  • The email address associated with your Mellow account
  • The approximate charge date
  • The amount charged
  • A short description of the issue

Do not send:

  • Your full credit-card number
  • Card security code
  • Banking password
  • Other unnecessary financial credentials

Account Help

Use this category for:

  • Login problems
  • Google sign-in problems
  • Account access issues
  • Missing account progress
  • Missing Focus Points
  • Incorrect room unlocks
  • Account deletion requests
  • Suspected unauthorized access

If you believe your account has been compromised, mention that in your message.

Privacy Requests

Use this category for requests involving your personal information.

Depending on applicable law, you may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Information about how your data is used
  • A copy of certain information
  • Other applicable privacy rights

Please review the Privacy Policy for more information.

We may need to verify your identity before completing certain privacy requests.

Do not submit sensitive information that is unnecessary for verification.

Account Deletion

If you want to delete your Mellow account, you may submit an account deletion request through this page if an automated deletion option is not available within your account settings.

Please note:

  • Account deletion may permanently remove your Focus Points, achievements, preferences, room unlocks, and other account progress.
  • Account deletion may be irreversible.
  • Certain financial, security, fraud-prevention, or legal records may need to be retained.

Important: deleting your Mellow account does not necessarily cancel an active Premium subscription.

Cancel any active subscription through the available subscription-management system before requesting account deletion unless Mellow specifically confirms both actions will occur together.

Accessibility Support

Use this category if you experience difficulty accessing or using Mellow because of an accessibility issue.

Helpful information may include:

  • The page or room involved
  • What you were trying to do
  • What happened instead
  • Your browser
  • Your device
  • Assistive technology used, if relevant

You are not required to disclose a disability or medical condition to request accessibility assistance.

Please review the Accessibility Statement for additional information.

Security Issues

If you believe you have discovered a security vulnerability or technical issue that could affect Mellow or its users, please report it responsibly.

Helpful information may include:

  • A description of the issue
  • The affected page or feature
  • Steps that reproduce the issue
  • Screenshots, if appropriate
  • Browser or device information

Please do not:

  • Access unnecessary user information
  • Exploit a vulnerability for personal gain
  • Intentionally disrupt Mellow
  • Publicly disclose a serious vulnerability before we have had a reasonable opportunity to investigate it

Good-faith security reports are appreciated.

Report Abuse

You may use this page to report suspected misuse of Mellow, including:

  • Unauthorized account access
  • Subscription manipulation
  • Focus Point exploitation
  • Fraud
  • Security abuse
  • Impersonation
  • Other violations of the Acceptable Use Policy

Please provide accurate information and do not knowingly submit false reports. Review the Acceptable Use Policy for the rules that apply.

Legal Inquiries

For legitimate legal inquiries concerning Mellow, you may submit a request through the contact form and select Legal as the category.

Please clearly identify the nature of the request.

Formal legal notices may require additional delivery information depending on the circumstances and applicable law.

Before Contacting Us

You may find an answer more quickly in one of the following:

Contact Form

Use the form below to send your request.

Do not upload sensitive financial information, passwords, authentication credentials, government identification, medical records, or other information that is unnecessary for your request.

Privacy

Information submitted through the Contact page will be used to review and respond to your request and may be retained as reasonably necessary for support, security, legal, or business-record purposes.

For more information, review Mellow’s Privacy Policy.

We’ll use the information you provide only as reasonably necessary to understand, manage, and respond to your request.